Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Delivery times vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping takes 3-7 business days.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email.
What if my order is delayed?
Delays can occasionally happen due to high demand or carrier issues. If your order is taking longer than expected, check your tracking details or contact us for assistance.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery, provided the items are unused and in their original condition.
How do I initiate a return?
Visit our Returns Center at woodstackshoes.com/returns to start the process.
Are refunds instant?
Refunds are processed within 3-5 business days after we receive your returned items.
Product Care
How do I clean my shoes?
Use a soft brush or damp cloth to gently clean the surface. Avoid harsh chemicals or machine washing.
Are your shoes waterproof?
Our shoes are water-resistant but not fully waterproof. We recommend avoiding prolonged exposure to water.
How long do the shoes last?
With proper care, our shoes are designed for long-term durability. The lifespan depends on usage and maintenance.
Sizing & Fit
What if my shoes don’t fit?
We offer free exchanges for size-related issues within 30 days. Visit woodstackshoes.com/exchanges for details.
Do you have half sizes?
Currently, we offer full sizes only. If you’re between sizes, we recommend sizing up.
Sustainability & Materials
What are your shoes made of?
We use eco-friendly materials, including responsibly sourced wood and natural fabrics.
Are your products vegan?
Yes! All our shoes are 100% vegan and cruelty-free.
Do you recycle old shoes?
We’re working on a recycling program—stay tuned for updates!
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts?
Yes! Subscribe to our newsletter for exclusive offers.
Can I use multiple discount codes?
Only one discount code can be applied per order.
For more details, visit woodstackshoes.com.